FAQ

 

QUESTIONS & ANSWERS 

Please note that our new website launched August 28th/2020.  If you are an existing customer, you will need to re register a new account.  In the top right hand corner, click account and click register.  Then start shopping.

1.  You can use the email from your old account

 

How long have you been in business?
Since 2002.  That is rather remarkable!  Well, the food and service is what makes us stand out from other prepared food delivery services.   

Is your kitchen inspected?
Yes. We are inspected by the Toronto Public Health Department.

Where do you cook & package the meals?
We prepare, cook and package all meals at our commercial kitchen facility.

Are all the meals frozen?
 
YES! Isn't that clever. Made fresh daily and flash frozen.  All are vacuumed sealed - most are flat for efficient space spacing in your freezer and others in special gauge aluminum trays.

How long does it take to cook a meal if everything is frozen?
This is the best part - fast! Most prepared meals are thawed in less than 20 minutes and re-heated in 10.
Some do require a longer cook time which is indicated on the label.


How do I cook or re-heat the meals?

This is the easy part. Detailed instructions are included for each item. Simply thaw and reheat. Options for conventional stovetop, oven, bbq and microwave where applicable.  Cook times may vary depending on your kitchen appliances.

 Can I use a microwave?
Yes, there are several meals that can be microwaved.  The aluminum food trays are microwave safe.  Look for this symbol!

What kind of packaging do you use?
The vacuum sealed bags are BPA free.  The aluminum food trays are recyclable  and both oven and microwave friendly.  Made from a light-gauge aluminum, they are ideal for protecting food from light, oxygen, moisture and contamination.
The delivery bag is a thermal bag intended to be recycled by customers after each use with our expressed mission be waste free and continue to love the planet!

What are the options for ordering?
Online ordering
 or over the phone at 416-698-8667 during regular business hours 
5.00 service for phone orders. 
Online Orders have secure online payment with Visa, Mastercard & AMEX. 

Where is your delivery area?
We offer contactless delivery in the Toronto GTA - for details link here to the delivery section

How does curbside pick up work?
Place your order online and select the pick up date at checkout. Link here for details
 
Do I need to be home to accept  the delivery? 
We prefer customers to be home, but if not please note that we use a special thermal insulated bag and can be left in a safe place for up to 3 hours.  The bags are reusable. Leave the bag out for the driver on your next delivery. 
There is a $ bag fee for unreturned bags!  You are also welcome to drop them back off to the retail location at 852 Millwood Road.  We fully sanitize the bags for reuse.

If you live in a building be sure to include the buzz code and building instructions for delivery.  If this is a gift the phone number of the recipient is required.

Can I send your delicious food as a gift?
Yes of course. This is a big part of our service. Who does not love getting gourmet meals delivered to their door?  At checkout simply input the recipient shipping information, delivery date and personal note in the comments box. Or contact us directly @ 416-698-8667 / info@todaysmenu.ca and work with our customer service team to customize a package that best suits your needs.  

I want this to be a surprise - do I still need to include their phone number?
Yes! 
 With food delivery it is always best to let someone know a gift of food is coming.  Our drivers also might run into an issue and need to reach the recipient.  We really do need their numbers and promise to not spoil the surprise.

I placed an order and changed my mind
Let us know within 24 hours of placing the order!
Option 1 - No problem. You are welcome to delay your order to a new delivery date or a credit will be issued on your account.  
Option 2  - Otherwise refunds are subject to a 15% restocking fee plus all credit card processing fees. Refunds will be issued as soon as possible; however, it may take up to 5 days to be processes by your bank and credited back to your account/card.

The order I received has a different product or missing an item.
Please review your order when it arrives and contact our customer service team within 24 hours @
  info@todaysmenu.ca

Product returns will not be accepted at this time due to health and safety concerns with COVID-19. Product quality or freshness concerns must be raised within 24 hours of receipt and will be refunded to the original method of payment or an account credit. Replacement items are subject to applicable shopping or delivery charges. Refunds may take up to 7 days to be processes by your bank and credited back to your account/card. 

How do gift cards work?
Gift cards are redeemed online for delivery or curbside store pick up at the midtown location @ 852 Millwood Road, M4G 1W6

Online redemption is very simple.  Create an account at www.todaysmenu.ca
Complete all fields at checkout to include delivery and date. Next the method of payment will appear.
Select 'gift card and put your gift code in the box that appears.
If you go over your amount (thank you) and payment can be done with all major credit cards.

Do gift cards expire? 
Never! Isn't that brilliant. They are not transferrable and cannot be used to buy another gift card. 
 

 Is there tax on frozen prepared foods?
No, there is no HST on frozen prepared foods. The price you see on the website is the price that will be in your final order (unless you have ordered giftware which does have HST). 

 

We would be pleased to provide more detail, feel free to contact us at info@todaysmenu.ca or 416-698-8667