QUESTIONS & ANSWERS .
How long have you been in business?
Since 2002. That is rather remarkable! Our high quality food and service is what makes us stand out from other prepared food delivery services.
Is your kitchen inspected?
Yes, we are inspected by the Toronto Public Health Department.
Where do you cook & package the meals?
We prepare, cook and package all meals at our commercial kitchen facility in Toronto.
Are all the meals frozen?
YES! Isn't that clever. Made fresh daily and flash frozen. All are vacuumed sealed - most are flat for efficient space spacing in your freezer and others in special gauge aluminum trays.
How long does it take to cook a meal if everything is frozen?
This is the best part - fast! Most prepared meals are thawed in less than 20 minutes and re-heated in 10.
Some do require a longer cook time which is indicated on the label.
How do I cook or re-heat the meals?
This is the easy part. Detailed instructions are included for each item. Simply thaw and reheat. Options for conventional stovetop, oven, bbq and microwave where applicable. Cook times may vary depending on your kitchen appliances.
Can I use a microwave?
Yes, there are several meals that can be microwaved. The aluminum food trays are microwave safe. Look for this symbol!
What kind of packaging do you use?
The vacuum sealed bags are BPA free. The aluminum food trays are recyclable and both oven and microwave friendly. Made from a light-gauge aluminum, they are ideal for protecting food from light, oxygen, moisture and contamination. The delivery bag is a thermal bag intended to be recycled by customers after each use with our expressed mission be waste free and continue to love the planet!
What are the options for ordering?
All orders are placed online with the option for delivery or curbside pick up at 852 Millwood Road in Leaside.
Where is your delivery area?
We offer contactless delivery in the Toronto GTA - for details link here to the delivery section
How does curbside pick up work?
Place your order online and select the pick up date at checkout.
Link here for details
Do you offer in store shopping?
Our service is a pick up or delivery based service. Let us do the cooking and shopping for you. Just pull up and your order will be ready at your arrival.
Do I need to be home to accept the delivery?
We prefer customers to be home, but if not please note that we use a special thermal insulated bag and can be left in a safe place for up to 3 hours. The bags are reusable. Leave the bag out for the driver on your next delivery. You are also welcome to drop them back off to the retail location at 852 Millwood Road. We fully sanitize the bags for reuse.
If you live in a building be sure to include the buzz code and building instructions for delivery. If this is a gift the phone number of the recipient is required.
Can I send your delicious food as a gift?
Yes of course. This is a big part of our service. Who does not love getting gourmet meals delivered to their door? At checkout simply input the recipient shipping information, delivery date and personal note in the comments box. Or contact us directly @ 416-698-8667 / firstname.lastname@example.org and work with our customer service team to customize a package that best suits your needs.
I want this to be a surprise - do I still need to include their phone number?
Yes! With food delivery it is always best to let someone know a gift of food is coming. Our drivers also might run into an issue and need to reach the recipient. We really do need their numbers and promise to not spoil the surprise.
Is the kitchen nut free?
Although we do not have a certified nut-free kitchen, our products do not contain any nuts; and are not made in the presence of any nuts. However, we cannot guarantee inadvertent cross contamination.
Methods of Payment -
All major credit cards and gift cards
Note - Method of payment cannot be modified once the order has been placed and confirmed.
The order I received does not match my order order confirmation.
Please review your order when it arrives and contact our customer service team within 24 hours @email@example.com
Product returns will not be accepted at this time due to health and safety concerns with COVID-19. Product quality or freshness concerns must be raised within 24 hours of receipt and will be refunded to the original method of payment or an account credit. Replacement items are subject to applicable shopping or delivery charges. Refunds may take up to 7 days to be processes by your bank and credited back to your account/card.
We will make product substitutions should it be required and use best judgement.
How do gift cards work?
Gift cards are redeemed online for delivery or curbside store pick up at the midtown location @ 852 Millwood Road, M4G 1W6
Problems at checkout
Error Message – "The billing information that you entered does not match your credit card information. Please verify your billing information to ensure that it matches your credit card billing address (i.e., street/city/state/postal code address must match EXACTLY)."
If you receive this message after you have attempted to submit your order, please check the following:
Verify that your billing address on your credit card bill is exactly the same as you have entered.
We would be pleased to provide more detail, feel free to contact us at firstname.lastname@example.org